customer safety and experience

We deliver courses using:

1. a relaxed, informal, engaging manner 
2. a course syllabus which meets the Standards set by the SQA, & RQF 
3. Powerpoint slides but we are not Powerpoint readers, be prepared to be asked questions
4. hands on practical items
5. face to face engagement for the duration of the course 
6. theory delivered online with practical assessment face to face
7. your premises, saving you money on hiring a venue
8. a mutually agreed 3rd party location, additional costs may be incurred
9. where possible, you will be given your own equipment to use during the course, improving customer experience and infection control measures

Guidance on the standards for CPR is available on the UK Resuscitation Council website and each Awarding Organisation's, ( e.g. SQA) website, where they set out their qualification assessment standards. 

What we can do differently is take cognisance of the requesting organisation's First Aid Needs Assessment, which may say that their organisation's first aid needs risk assessment says that "hands only CPR" is the organisation's expected standard for their trained staff, something that some awarding organisations will refuse to acknowledge is relevant and refuse their qualification.

Potentially controversial but this is something to bear in mind when  booking a first aid course. 

To improve both student safety and  experience each student :

1) uses their own allocated manikins, training defib, training epi-pen, mat and apron.

2) is given a training pack which contains gloves, triangular bandage, medium wound dressing and cpr faceshield

3) is shown how to don and doff their PPE

4)  is given an appropriate up to date book which reflects the course syllabus 

Setting up and clearing up for a practical session requires us to :

1) cleaning every mat with antibacterial spray

2) cleaning every manikin, training defib and training epi pen used with appropriate wipes

3) cleaning every chair with antibacterial wipes or spray as appropriate

4) restocking the items used and taken away, i.e. the training pack, apron and book